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Shop Policies

All of our pieces at Sweet Caroline are handmade in a sleepy suburban town, just outside of historic Philadelphia. Each item is made to order for each bride. We wholeheartedly believe in breaking tradition and being your true self on your wedding day, and we hope our separates will help you do just that!

 

Accepted Payment Methods

 

Returns + Exchanges

We do not keep stock on our items and all our pieces are made to order, therefore we do not accept returns under any circumstances. We are not responsible for inaccurate measurements, or weight loss or gain after an order is placed.

 

Payment

Payment is due, in full, at the time of your order. No work will begin on any items until full payment is received. Under no circumstances will we divide payments.

 

Shipping

We ship once a week, typically on Fridays. Orders are shipped 14-16 weeks from the WEEK of your order, not the exact day. Please keep this in mind when placing an order. It is recommended that you order AT LEAST 22-24 weeks prior to your wear date to allow for alterations after arrival. 

You will get an email notification when your item has shipped, and the tracking number will be added to your purchase information. We always ship USPS Priority mail, so you will receive your dress 2-3 business days after it has been shipped if you are located inside the US. We absolutely ship internationally, but please be aware that additional fees and taxes may be applied when the items enter your country in addition to a longer ship time. Please contact your customs department to learn more about your countries policies.

 

Additional Policies + FAQs

Please be sure to review all of this information before placing an order. 

Sizing 

Our pieces are available in our standard size 00-20. You can view our sizing chart on each listing, as well as below. 

Skirt Lengths – This measurement is from the natural waist* to the floor, down center front, including a 2” waistband.

Petite – 43”
Regular – 48”
Long – 53” 

Sleeve Lengths - From the top of the shoulder* to the lowest depth of the scalloped edge.

Petite - 22”
Regular – 24” 
Long – 26”

Crop Lengths – This measurement is from hallow* to the lowest depth of the scalloped edge. 

Petite – 13”
Regular - 14”
Long - 15”

How to measure 
Bust – around the fullest part of your chest, through the nipple
Waist – around your natural waist, the smallest part of your body. This is typically 1-2” above your belly button, just below your rib cage
Hip – around the widest part of your hips, through the buttocks with feet shoulder width apart
Bicep – around the fullest part of your upper arm
Sleeve Length – from the top of your shoulder, about 2” over from where a strap would sit, to the top of your hand. 
Bodice Length – hallow to bodice hem measurement. Your hallow is the indent on the front of your neck, between your collar bones. Be sure to add slack for your bust. 
Skirt Length – from natural waist to the floor.

To avoid inaccurate measurements, we strongly recommend getting measured by a professional seamstress. If you are in between sizes, order the large size – it is always easier to take a garment in than it is to let it out. Because our pieces are all made from a standard size chart, please allow room in your budget for alterations to achieve a perfect fit.

Color Matching

Due to the variation of computer monitors, we strongly recommend ordering a swatch if you are attempting to match any of our pieces to another skirt, top, accessories, etc. We are not able to confirm or match colors for you via email. 

Customization 

We do not offer custom design services or customizations, but we love that separates allow brides to mix and match to achieve a custom look. Due to our production demands, we do not offer custom sizing.